Return Policy
Built for serious training. Returned with clarity.
Strivora gear is selected for disciplined home gyms, strength sessions, conditioning work, boxing practice, recovery routines, and everyday athletic progress. If your order is not the right fit, our return process is designed to be clear, practical, and easy to follow.
Contact Strivora before sending any item back so we can review your order and provide the right return guidance.
Return eligible gear with all included parts, accessories, manuals, packaging, and protective materials when possible.
Dumbbells, plates, benches, bars, and training tools must be packed securely to avoid transit damage.
Refunds are reviewed after the returned item is received and inspected for condition, completeness, and eligibility.
A return flow made for equipment orders.
Fitness gear can be compact, weighted, oversized, or accessory-based. This process helps keep returns organized whether your order includes resistance bands, recovery tools, jump ropes, push-up bars, benches, kettlebells, or strength accessories.
Review eligibility
Make sure your item is unused, clean, complete, and within the return window from the delivery date.
Contact Strivora
Email info@strivora.xyz with your order details, item name, reason for return, and photos if the item arrived damaged.
Pack with control
Use secure packaging, especially for weighted gear, metal accessories, benches, handles, rods, and compact training tools.
Inspection and refund
Once received, the item is reviewed. Approved refunds are processed to the original payment method.
What usually qualifies for a return?
Return eligibility depends on item condition, completeness, timing, and whether the product can be safely received back after inspection. Training equipment should be returned in a condition that allows a clean and reliable review.
- Items should be unused, unwashed, clean, and free from training wear, sweat marks, chalk residue, scuffs, or assembly damage.
- All original parts and accessories should be included, such as handles, clips, bands, bolts, collars, straps, manuals, and protective inserts.
- Packaging should be secure enough for weighted or structured gear, including benches, bars, plates, kettlebells, push-up bars, and mobility tools.
- Products damaged due to improper use, poor repacking, missing parts, or heavy wear may not qualify for a full refund.
Clear terms before you ship anything back.
Use this guide to understand the main return conditions. For order-specific questions, contact Strivora first so we can confirm the next step before you ship your item.
Return window
- Returns may be requested within 30 days of delivery.
- Requests should include your order details and the item you want to return.
- Items sent back without contacting Strivora first may be delayed or refused.
Condition required
- Returned products must be unused and in original condition.
- All included components and accessories must be returned together.
- Items with visible use, missing parts, or unsafe packaging may receive a reduced refund or be declined.
Non-returnable cases
- Final sale items, used gear, personalized items, and hygiene-sensitive products may not be eligible.
- Damage caused by misuse, incorrect assembly, or normal training wear is not covered as a standard return.
- Shipping fees, if applicable, may be non-refundable unless the return is due to an eligible Strivora error.
Heavy gear needs secure packaging.
Weight plates, kettlebells, barbells, training benches, and metal accessories can shift in transit. Pack items tightly with enough cushioning to protect the product, box, and carrier handling process.
- Use the original packaging whenever possible, especially for structured or weighted training gear.
- Wrap loose parts separately so clips, handles, collars, bolts, and accessories do not scratch the main item.
- Do not ship heavy equipment in weak or oversized boxes where the item can move during transit.
Common return questions.
These answers cover the basics for Strivora fitness equipment, training accessories, recovery tools, and home gym essentials.
How do I start a return?
Email info@strivora.xyz with your order number, the item you want to return, the reason for return, and any helpful photos. Our team will review your request and provide next steps.
Can I return an assembled fitness product?
Some assembled items may be difficult to return safely. Contact Strivora first with photos and product details so we can confirm whether the item is eligible and how it should be packed.
Who pays return shipping?
Return shipping responsibility depends on the reason for the return and the condition of the item. If the return is caused by an eligible Strivora error or confirmed product issue, we will review the case accordingly.
When will my refund be processed?
After the returned item is received and inspected, approved refunds are processed to the original payment method. Bank or payment provider posting times may vary.
What if my item arrived damaged?
Contact us promptly with photos of the item, packaging, shipping label, and damage details. Please keep all packaging until your case is reviewed.
Need help with a return?
Send your order details before shipping anything back. Strivora support will help confirm eligibility, required packing steps, and the best path forward for your training gear.